Made my experience feel very special
Made my experience feel very special
The customer service was excellent. I was kept fully up to date with the delivery of my car and the staff were really helpful, especially James L.
Same as above
Very satisfied although waited longer than I'd like during drop off/pickup
Liked the "final reveal" of the new car.
Booked in for first tlc service. Stood waiting to be seen for 10 mins, booked in then told I had to pay 15 excess for courtesy car excess. Stood outside waiting for courtesy car to be brought around front. When picking up again had to wait standing f
The work was carried as required, there were no issues and the car was cleaned before I collected it.
We have always brought our cars to HJ. If this had been the first job, we would have never come back.
All generally fine. Only small gripes would be that collection was slightly later than I'd expected (albeit we hadn't agreed a specific time) and I's expected that tyre pressure might have been checked but wasn't.
Nothing is too much trouble
All profession and loved the video
We were not too sure what we were wanting in our new car and every option was considered, we actually came away with far more than we thought we could have
polite and friendly staff
See answer above
Kept informed and received video of inspection.
As above over promised underdelivered
Too long story to go into - I have emailed William Willis about it but he doesn't seem to care to reply or even get back to my phone calls
Dealt with efficiently
The car had been in the centre for a whole week and I would have thought it would have been washed before it was releasec
Staff polite, but told I had just been very unlucky with the fault on my new car, BMW are the designer and engineers not a professional answer,the fault did not give any warning needs investigating .
As above- the service and sales staff are always friendly and efficient.
The service was done with no issues. The only issue I had was the courtesy car that I had was really dirty on the inside and the previous customer had not put any petrol in it at all so I had to get to a petrol station straight away
Staff were lovely and friendly and could not do enough to make the experience special.
I can have the service completed while I wait and it was ready in the time I was told. The facilities available while waiting are good. The car is returned washed and clean inside.
Thoroughly professional service.
Same as question one
It was very easy and very painless. The staff really are very experienced
Our children were entertained by the hot chocolate and football table as we looked around. Dane was quick to answer our questions but also give us space to browse and discuss on our own.
Had a few minor hiccups initially, but these were sorted to my satisfaction by the sales team.
From booking in the service to picking car back up no issues - no waiting - car delivered back clean and shiny - very happy with overall experience
Dane Shephard from Halliwell Jones at Warrington , made me and my daughter very welcoming, so much do we both got a mini each .
This was my Mini's first major service and it was a straight forward procedure to book in and drop off. Like the video of my vehicle too.
Pretty much as per above
Treated really well when I arrived for the appointment. nice environment to wait.
Same as above.
Halliwell are very customer focused Unlike Mini Customer Services
Feedback as above, I have previously been very satisfied and I accept that occasionally mistakes happen.
Brought my car at southport Put extras bits on at the branch my car came back marked outside and dirty in side this was a brand new carP100% better at Warrington, Halliwell nearly lost my business because of southport branch
Staff friendly personnel service
This was very good
The only thing was the service indicator not turned off so appears every time engine turned on
The instructions about 'express check in 'were confused and the price I was quoted on the phone was not the price at the service centre.
Staff made the place very friendly
They were very nice and valeted my car.