About Your Local MINI Retailer | Halliwell Jones Warrington

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Electric

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OUR CUSTOMER REVIEWS

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

161 ratings and 106 comments received in the last 90 days.

22 April 2024

James at Halliwell Jones did a great job and kept me updated regularly

15 April 2024

Excellent service provided throughout the purchasing process.

12 April 2024

Received great service, very helpful and knowledgeable about the purchasing process, and great communication throughout.

12 April 2024

Friendly, great communication. No pressure to buy but clearly demonstrated that they wanted and value my business.

11 April 2024

Great comms and everything was done that was promised. There were some scratches on the dashboard and Lucy made it a priority to get it sorted as soon as possible - which it has been and we're delighted.

03 April 2024

Completely satisfied ,

03 April 2024

Excellent service

01 April 2024

Lucy made the whole process easy from start to finish - kept me updated between order and delivery

01 April 2024

Neil kept me informed at every point and was really helpful.

31 March 2024

Neil was extremely helpful & friendly. He also went out of his way to make sure I was happy with everything.

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29 March 2024

1st Class service from Lucy Ogden throughout the purchase of my new mini. She kept me fully informed throughout, with video updates, clear instructions on how to complete online paperwork and even updated my mini app. Excellent experience all round!

29 March 2024

Salespeople were excellent at responding to emails and phone calls. Any question was answer straight away. Excellent customer service.

26 March 2024

Matthew at Warrington mini was an absolute pleasure to deal with. Any questions I had he had an answer for, his knowledge was excellent. It was the smoothest purchase of a vehicle I have had. The car is a dream to drive.

25 March 2024

Very efficient and met the needs of what I was looking for.

25 March 2024

The facilities are very comfortable at Warrington

24 March 2024

Lucy and Mike at Warrington were fantastic, they really listened to me and gave me several different options to help me make the best choice

24 March 2024

Lucy was great. Answered all our questions. Helped us get everything sorted. Put up with our phone calls .. kept us informed of what was happening every step of the way. She made the process so easy. Not pushy at all

24 March 2024

Great service at Halliwell Jones Mini Warrington as always. Big thanks to Cassie Davis who went above and beyond.

24 March 2024

Casey was great. Helpful and attentive

18 March 2024

It was all made so easy and I was kept well updated. I wasn't about to buy a car when Lucy called me but it's down to her great service that I did.

14 March 2024

Lucy made the the whole process very quick and easy and kept me informed every step of the way ??

13 March 2024

Listened to what our budget was and got it spot on

12 March 2024

Mini Warrington is an excellent car showroom. They always make you feel welcome & never pushy like most car sales people. It's a calming environment with a relaxed atmosphere. All the staff seem really friendly & approachable.

12 March 2024

The staff at Halliwell Jones in Warrington where courteous,helpful and very professional.

11 March 2024

Good communication and made to feel very special

11 March 2024

Everyone was very helpful and I was kept informed of progress all the way from ordering to collecting my new MINI

11 March 2024

Seamless from start to finish.

09 March 2024

Very satisfied, great car, great service

08 March 2024

Fantastic dealership the sales team are very helpful considerate nothing is too much trouble when asking different questions

08 March 2024

There was a delay in delivery and I was able to defer the purchase to the new reg which I was happy with and the new deal was in fact better.

08 March 2024

I received regular updates regarding my purchase and David the salesperson was very helpful and nothing was too much trouble.

08 March 2024

Easy and relaxed.

07 March 2024

The sales person was welcoming, patient and polite and understood my needs. Because all my answers were answered by the sales person this reassured me on what was happening at each process of the application stage. So this made everything clear to me

07 March 2024

Delivered quickly, handover from the sales rep was brilliant

06 March 2024

Excellent service from Matthew Butterworth at Halliwell Jones Mini, Warrington, not once rushed into purchase or model of vehicle we required.

06 March 2024

Everything went smoothly from first ordering to delivery. All the staff were helpful, professional and knowledgeable, in particular David who dealt with my order and all my questions and answered my emails promptly.

06 March 2024

Easy purchase, was kept up to date through to collecting

06 March 2024

The process was smooth. Neil made me feel at ease throughout. His patience with me was very much appreciated.

03 March 2024

Quick response to queries. Service from James was excellent. Went out of his way to help out with delivery.

01 March 2024

Again the staff are amazing

28 February 2024

love my new car and the Casey Davies was always very polite, friendly and helpful throughout the whole process of trading in my old mini for a new one... the whole team are very approachable and happy to assist with any issues etc.

26 February 2024

David made sure we was comfortable and well supported in choosing our car and extras that would help me in my driving journey as someone who needs additional adjustments. The cars where displayed beautifully and looking at them all was no trouble

26 February 2024

Knowledgeable, friendly salesperson. Good communication No issues

26 February 2024

Outstanding service Matthew Butterworth gave me the whole through start to finish

24 February 2024

Helpful staff who did everything to make experience positive

24 February 2024

Just thrilled with the whole experience

23 February 2024

Matthew Butterworth was fantastic; he greeted us as soon as we walked in and offered drinks. He was very accommodating. Matthew kept in regular contact keeping us informed of the progress

22 February 2024

Lucy was fantastic and found the perfect car for me as I was a little undecided. All other staff and manager were also wonderful.

22 February 2024

Acknowledge straight away when he entered, and everything was ready for us on time.

22 February 2024

Really friendly sales lead, knowledgeable not pushy. Bit of a mix up with signing docs, but explained issue and offered compensation straight away

22 February 2024

Matthew was amazing from first contact to even checking in a few days after I collected my car. I was so impressed I recommended him to a friend who also bought a brand new mini!

22 February 2024

Our sales consultant, Lucy was brilliant from start to finish. She was on hand in the show room to answer all our questions on our 1st visit. We had gone to look at 1year cars and came away with brand new. She had all the right answers.

03 February 2024

Neil Douglas was very knowledgeable, patient and helpful when I purchased and collected my new mini and delivered excellent customer service which made the whole experience easy and enjoyable. Fantastic service.

25 April 2024

Checked everything

24 April 2024

All done well.

24 April 2024

Excellent customer service and prompt action to fix my Mini

23 April 2024

Easy to book and pick up

21 April 2024

Keep me updated

21 April 2024

Delivered what was promised

20 April 2024

Work completed within the two hour window.

19 April 2024

Nathan is very helpful and efficient

18 April 2024

From drop off to pick up everything was great

16 April 2024

I was told by another garage that my car needed work doing on it. HJW checked it and advised me of the issue's honestly without trying to disingenuously up sell.

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16 April 2024

Drop off machine was broken so had to wait a little to check the car in

15 April 2024

From booking the service to collecting the car and courtesy car, we were kept as to the progress of the car.

15 April 2024

Helpful and friendly staff

15 April 2024

No problems at all.

14 April 2024

Good communication, good customer service and pleasant experience whilst we waited for the car to be ready.

14 April 2024

Great sevice. Kept informed at every stage. Staff are very friendly and helpful. First class device from Charlea Hilton in particular.

14 April 2024

The only problem was that the service took longer than expected but we were warned in advance that this may happen. We were provided with a curtesy car until the work was complete so that was ok. The person on reception was very helpful.

13 April 2024

No issues Good service .

12 April 2024

Very helpful

10 April 2024

Halliwell Jones Service Dept Staff [Nathan & Nick] were super helpful, Thank You :)

07 April 2024

Friendly, helpful and very speedy response to fix my car

02 April 2024

Expensive replacement of wiring loom potentially required. Due to age of car and high cost of repair, have decided to seek a second opinion with auto electrical specialist. Also considering trading current 2014 mini in for newer mini.

29 March 2024

Not received any safety report for my car

28 March 2024

Greeted with a friendly face nice environment shown, offered a drink , to car when I was leaving

28 March 2024

Car was supposed to be 2 hours ended up 3.5, car was washed with dirty water left dirtier than it went in, wasn't hoovered or cleaned inside as indicated it would be

27 March 2024

relaxed customer service.

27 March 2024

Was brilliant

27 March 2024

I have no complaint about the services.

26 March 2024

Kept me informed

26 March 2024

Neil was great. Really helpful, pleasant, down to earth. The showroom is always clean and organised with staff always on hand to assist with any queries.

25 March 2024

Even though the issue might not have actually been down to HJ, there was no argument over resolving it.

24 March 2024

Car booked in 10.00 not ready till 4.30 didn't realise that that is how it works these days

22 March 2024

It was very quick and video etc, amenities for staying could be a bit better.

21 March 2024

Great service provided by Nathan and the team

19 March 2024

Rang up to reschedule my service date, this was done over the phone. When I arrived they said they did not have me booked in as they had never moved the date over on the system.

16 March 2024

Very professional and efficient

04 March 2024

I needed to return to have the tyres pressure corrected, the same as after the last service.

04 March 2024

No thanks

02 March 2024

Identifed issues and explained what work was needed in a friendly but professional way.

02 March 2024

Booking, change of booking and actual service excellent.

28 February 2024

Good

28 February 2024

Whole process easy and staff very professional and helpful

28 February 2024

The work was done in the same day which I was very pleased about.

28 February 2024

Parts were able to be changed and fitted within the day. I really appreciated the video, report and discussion regarding the service.

25 February 2024

Very friendly staff

24 February 2024

Good communication and availability of courtesy car

24 February 2024

Excellent service. staff very helpful, and informative

24 February 2024

Pleasant staff, complimentary 1 year health check was very quick

23 February 2024

Friendly staff on service desk

23 February 2024

Quick and efficient

23 February 2024

Service staff were great even when I was running late. Kept me informed of progress and really helpful great team

22 February 2024

I have sent an email to halliwell jones outlining the disgraceful service we recieved. They didn't wash and g Hoover the car initially Thay told us a tyre needed changing as it has a screw in it and the alignment was way out and needed sorting as a

22 February 2024

Hassell free experience and service advisors very professional and friendly

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